Mobile / App
This page sets out what data ww22 collects when you access our lobby, make a deposit through Touch 'n Go eWallet or DuitNow, or contact our support team — and what choices you have over that data. Availability of our platform depends on local law and eligible regions in Malaysia.
When you open an account with ww22, we collect the details you provide during registration — your email address, chosen username and any verification information required to confirm your identity. When you initiate a deposit or withdrawal using Touch 'n Go eWallet, DuitNow or FPX, we record the transaction reference, amount and timestamp so your account wallet stays accurate and auditable. We do not store your full payment credentials; those remain with the payment provider's own secure environment. Beyond account setup and transactions, we collect session data — device type, browser version and pages visited — to keep the lobby working correctly across your devices. This is not used for advertising profiling outside ww22. We also record support conversations so that if you follow up, the agent can see the full context of your previous query. All data collection described here applies where local law in Malaysia permits, and our handling of it is subject to change when regulations are updated. Where that happens, we will post the revised policy at this address before the change takes effect.
Not every action in or around your ww22 account falls under the same rules. The four areas below draw the boundary clearly — so you know which activities this policy governs directly, and where a separate party's terms take over.
Login activity, password resets and session tokens on ww22 are fully within this policy. We log when an account is accessed and from which device type so you can spot activity that does not look right and raise it with support.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or FPX generate records held in your account history. We retain these for the period required under applicable Malaysia financial rules; the payment provider holds its own separate record under its own terms.
Game titles from studios such as Pragmatic Play, PG Soft and CQ9 are delivered through our lobby. Our policy covers how we handle your play session data; it does not govern the studios' own data practices, which are set by their respective agreements.
Links or integrations that take you outside ww22 — including external payment pages or verification services — fall under those third parties' own privacy notices. We are not responsible for how they process your data once you leave our environment.
Your account with ww22 gives you several concrete paths to manage the data we hold about you. These are not abstract entitlements — each one maps to a specific step you can take today. To review the personal details associated with your account, log in and head to the Account Settings section; your registered email, phone number and linked wallet identifiers are listed there. If any detail is outdated or wrong — for example, if your contact number has changed since you first registered — you can submit a correction request directly through the support chat. Our team will verify the change against your account before updating it. If you want to understand what transaction data we hold from your Touch 'n Go eWallet or FPX deposits, the full history is visible in your account wallet tab. For anything not shown there — archived records, old sessions, or data held for compliance purposes — you can raise a formal data query through our support contact path described in the next section.
Log in, open Account Settings, and your registered details are listed. Transaction history from DuitNow, FPX and Touch 'n Go eWallet deposits sits in the wallet tab — no additional request needed for active records.
If your name, email or phone number needs updating, submit the change through support chat. We verify your identity against the account before making any amendment, so have your registered details ready when you write in.
For questions about archived data, retention periods or records not visible in your dashboard, contact us via email or live chat. We aim to respond with the relevant information or a clear explanation of what we can and cannot share.
If you want to close your account and ask what happens to your data afterward, start the request through support. We will explain the retention period that applies and what, if anything, we are required to keep under Malaysia financial regulations.
If you have a question about this policy that is not answered on this page, or you need to raise a data-related request, these are the contact paths available to you. Choose whichever suits the urgency and nature of your query.
Open the chat widget from any page inside the ww22 lobby and describe your privacy or data question. A support agent will handle it or escalate it to the right team if a formal response is needed.
For written records — formal data queries, correction requests or account closure instructions — email our support address found in the Contact section of your account dashboard. Written requests give you a reference trail.
Many data-related actions — reviewing registered details, checking transaction history from Touch 'n Go eWallet or DuitNow — can be handled without contacting us. Log in first; the current state of your records is shown there.
This section covers the four main ways ww22 manages your data in practice — from how cookies work during your session to how long we keep account records after activity stops.
We use session cookies to keep you logged in while you browse between the slots lobby and live tables. Preference cookies remember your display settings. You can manage cookie permissions through your browser settings; blocking certain cookies may affect lobby functionality on your device.
Account credentials are stored in hashed form — we do not hold your password in readable text. If we detect unusual login activity across devices, we flag it in your session log. You can view recent login events in Account Settings and contact support if anything looks unfamiliar.
Active account data is retained while your account is open. Transaction records from FPX, DuitNow and Touch 'n Go eWallet deposits are kept for the period required under applicable Malaysia regulations. Once an account is closed and the retention period has passed, personal identifiers are removed from our active systems.
When we revise this policy — whether due to a platform change or a regulatory update in Malaysia — the updated version is posted at this page address before the change takes effect. The date at the top of the page reflects when it was last revised. Continued use of the account after that date constitutes acceptance of the current version.
These are the questions we get most often about how ww22 handles your data. If your question is not here, use the support contact paths described above.
We record the transaction reference and the amount processed so your account wallet stays accurate. We do not store your full e-wallet credentials or bank account number — those stay within Touch 'n Go eWallet's or DuitNow's own secure systems and are not visible to us after the transaction completes.
Log in and open Account Settings. Your registered email, phone number and linked wallet identifiers are listed there. Full transaction history — including FPX and Touch 'n Go eWallet deposits — is in the wallet tab. For archived or compliance-held records not shown in the dashboard, send a written request through email support.
You can request account closure and ask what happens to your data afterward through support. We will explain which records we are required to retain under Malaysia financial regulations and for how long. Once the mandatory retention period passes, personal identifiers are removed from our active systems.
We do not sell your data to third parties. Payment processors handling Touch 'n Go eWallet, DuitNow or FPX transactions receive only what is needed to process the payment. Game studios such as Pragmatic Play and PG Soft receive session data relevant to running the game; they operate under their own data agreements.
Open live chat or email support and describe the detail you need corrected — for example, an outdated phone number or email address. Have your registered account details ready so we can verify your identity before making the change. We confirm the amendment once it is done.
Yes — the same policy applies whether you access the lobby from a desktop or mobile device. Session cookies, login logs and transaction records from Touch 'n Go eWallet or FPX are handled identically across devices. Access itself depends on local law and eligible regions in Malaysia.